Shipping and damage

Where I deliver

Shelf-stable hampers ship across India. Fresh cake, desserts and flowers are available within Hyderabad. Each gift is made to order, with contents, availability and delivery confirmed in your written quote.

Your quote and delivery

Your quote sets out the agreed contents, price, delivery charge, any applicable taxes, destination, preparation time, estimated delivery window and quote expiry. Tell me if the gift is for a particular date so I can consider that before you approve the order. I will agree any substitution with you before using it.

You approve the concept and any personalisation before payment and procurement. I share a finished-gift photo before dispatch and tracking where the delivery service provides it. The finished-gift photo is an update, not another approval step.

If something goes wrong

If your gift arrives damaged, faulty, incorrect or materially different from what was agreed, contact Farhana at hello@storiesandbow.com or +91 75690 85789. Please share the order details and useful photographs if available so I can understand the problem. An unboxing video is not a condition of getting help, and this policy does not impose a short deadline that removes your legal rights.

I will arrange the replacement, refund or other remedy that applies to the problem. If delivery is late or the parcel does not arrive, contact me through the same channels. An estimated courier window does not remove any remedy you are entitled to under applicable law.

Please contact me before sending anything back so I can explain whether a return is needed and arrange the next steps. Stories and Bow arranges and pays necessary return transport for damaged, faulty, wrong or misdescribed gifts and for any later change-of-mind cancellation I accept. I will agree safe handling with you rather than require unsuitable fresh or damaged items to be posted.