Privacy

Who handles your information

Business name and address: Stories and Bow, 8-2-350, Road No 3, Banjara Hills, Hyderabad 500034. Farhana is your contact for questions, corrections, removal requests and complaints: hello@storiesandbow.com or +91 75690 85789.

Your gift brief

Typing into Your brief does not submit the draft to Stories and Bow. The website does not provide saved drafts or an enquiry database. Keep your own copy if you want to return to it later; recovery after closing or reloading the page is not promised.

Opening the WhatsApp action passes the prefilled text to WhatsApp in a link before you press Send. You review and send the message there; I receive the enquiry when the message reaches the business chat. Email this brief prepares a draft in your chosen mail handler, which you still need to send. Your browser, WhatsApp and email services handle their own copies and history.

You can start with the occasion, interests, budget, needed date and delivery city. Please avoid full delivery addresses, private photos or unnecessary sensitive information in the initial website brief. I ask for the additional details needed to fulfil your order during the conversation.

Information used for your order

I use the details you provide to discuss the gift, prepare a quote, agree personalisation, record approvals and payment, arrange delivery, and help with questions or complaints. These can include purchaser contact details, recipient delivery details, gift messages, personalisation material, order records and relevant correspondence.

Only share another person's information where you are entitled to do so, and share what is needed for the gift. Ordering for someone does not automatically authorise publication of their name, message or photo.

Information passes through the messaging and email services used for our conversation and the business records used to fulfil the order. Necessary information is shared with the providers involved in payment, making or delivering the gift, and accounting or support where needed. I use WhatsApp for enquiries, quotes, approvals and follow-up; Google's email and Drive services for correspondence, business files and gift photos; Excel for order references and cleanup tracking; and UPI for payments and refunds. I share only the information needed with the makers or suppliers of gift contents and the courier chosen for your order, and for accounting or support where needed.

The website uses Cloudflare for hosting and Google Fonts for its typefaces. Your browser makes requests to these services, which receive technical connection information. This site does not use visitor analytics or an analytics beacon, and it does not set its own cookies. Cloudflare's hosting includes browser network reporting. A statement about unsent brief storage is not a claim that visiting the website creates no technical data.

Routine cleanup and required records

I review routine customer information for cleanup each month:

• An enquiry closed without an order becomes eligible for cleanup 90 days after closure.
• Routine recipient addresses, contact details, gift messages and personal photos become eligible 30 days after delivery and any complaint are both complete.

Eligible routine copies are removed during the monthly cleanup, rather than on an exact day. I keep the records needed for an active order or complaint and the relevant financial or other records that applicable law requires, for the applicable period. Those retained copies are used for those purposes rather than kept as a general collection of personal details.

I keep the necessary invoices or receipts, payment and refund references, and minimal relevant approval, fulfilment or complaint evidence for their applicable financial, legal or active-case purposes. I keep these records separate from routine recipient details and personal photos; keeping a particular field or copy does not justify keeping all related customer information.

During monthly cleanup I review relevant messages, files, attachments, downloads, local and synced copies, older versions and trash that I control. If recovery restores routine information already removed, I reapply the recorded cleanup decisions. I do not promise an exact deletion date for every backup, provider-held copy, courier record or another person's copy.

Marketing and gift photographs

Permission for marketing and permission to publish gift stories or photographs are separate from placing an order. I will not treat your enquiry or purchase as agreement to either.

Where you have given the appropriate permission for portfolio use, I keep that copy separately while it is used and review it annually. You can withdraw permission through the email or WhatsApp contact above. I remove the relevant material from online channels controlled by Stories and Bow within seven working days and stop future reuse. I cannot promise removal of copies already shared or retained by other people.

Questions, corrections and removal

Contact Farhana if information needs correcting, you want to withdraw optional permission or you want to request removal. I will explain any applicable reason that particular records must be retained. A removal request does not remove information that must be kept for an applicable legal requirement.

This notice will be updated when our practices or applicable requirements change. Last updated: 12 September 2026.