Grievance

If something is wrong, contact me directly so I can help.

Please include your order or enquiry details and a description of the concern. I acknowledge complaints within 48 hours of receipt and resolve them within one month of receipt. My usual reply window is 10 am–7 pm IST, with replies outside those hours on a best-effort basis; that window does not extend the complaint deadlines.

I include a complaint reference in my acknowledgement so you can follow up in the same WhatsApp or email conversation.

These arrangements do not limit your ability to use the remedies available under applicable consumer law.