Cancellation and refunds

If your plans change

Message Farhana at +91 75690 85789 or email hello@storiesandbow.com as soon as possible.

If neither procurement nor personalisation has started, you can cancel for a full refund. Once either has started, I assess change-of-mind cancellation requests individually, taking account of the stage of the order. If I accept the cancellation, I refund the full amount you have paid for that order, including its delivery charge. I do not deduct procurement or personalisation costs, charge a cancellation fee or automatically keep a deposit.

This does not mean every later change-of-mind request can be accepted. It does not limit the remedies available for a damaged, faulty, wrong or misdescribed gift, or a delivery failure for which applicable law provides a remedy. Those requests are assessed on the problem, independently of change-of-mind cancellation.

Receiving a refund

I initiate an agreed refund within seven working days. Your bank or payment provider may take additional time to complete it. I confirm the amount and refund details with you in writing.

For wedding orders, the written quote explains the procurement deposit and balance due before dispatch. The cancellation terms above also apply to wedding orders; calling a payment a deposit does not make it automatically non-refundable.